Xalting Xtensions Hair Salon

Toll Free: 800-762-8207
     Salon: 219-794-1224

1 Corinthians 11:15 - "But if a woman have long hair, it is a glory to her: for her hair is given her for covering."

FREQUENTLY ASKED QUESTIONS






Do you share my personal informatin with anyone else?
No, we have a strict policy on privacy.

What if I need to cancel an appointment? 
We know that things do happen that are out of our control, but we do ask that you go through the proper notifications that your stylist has in place.


How far in advance should I book my appointment?
We reccomend you book your appointment at least a week in advance for weekday appointments and 2 weeks in advance for Fridays or Saturdays.  

What if I'm Late?
If you find yourself running late contact your stylist immediately!  Depending on the stylist a late fee may be charged and due to the nature of our business we might have to reschedule.

Does your salon take walk-ins?
Yes, based on space and stylist availability. We do recommend that you schedule an appointment in advance, particularly if you have requirements on who you’d like to see and a specific time you’d like to come in.

What can I expect from my Stylist during my salon visit?
Your Stylist will provide you with a consultation prior to your service and give you the knowledgeable information about the questions and services seeking.  She will let you know what to expect and how to take care of your hair after you leave the salon.

What methods of Payments do you accept?
Payment methods varies from Stylist to Stylist.

Do you allow children in the salon?
Children are only allowed in the salon if they are being serviced!

What are your business hours?
Monday-Closed
Tuesday- Friday 8am to 7pm CST
Saturday-8am to 6pm CST
Sunday-Closed














Hair Salon

Virgin Hair


What form of payments do you accept?  
PayPal, Credit & Debit Visa, MasterCard, Discover and American Express.

How do we process an order via your website?
If you are having trouble processing your order  through our website please give us a call at (800)762-8207 and one of our customer service representatives will gladly assist you.

What is your shipping policy? 
Standard shipping is available and there are other shipping options available.  In stock items are available for pick up or can take 1-5 business days for processing and shipping.  Special Order items take 7-10 business days for processing and shipping.

Caring for your Xtensions.  
We strive to provide you with top quality virgin hair that could last up to 1 year depending on proper care.
we recommend sealing your wefts before installation and contacting a professional for all your coloring needs.  When shampooing your xtensions, shampoo with luke warm water, shampooing the hair in downward strokes, condition, rinse thoroughly and air dry.

What is your return policy?
Bundles should be inspected upon receipt before installation.   If there are any problems with your bundle(s) hair must be returned within 3 days for exchange only and hair must be intact and in its original state.  Original state meaning, no cutting or unrolling of the wefts.

What is Virgin Hair?
Hair that is unprocessed and in its natural state (has not been dyed, bleached, permed, straightened or chemically treated in any way) and comes in a natural color from a single donor. 

What is the difference between Brazilian, Malaysian & Peruvian hair?

Brazilian 
Silkier, dense, fine and available in different curl patterns (straight, wavy, deep wave or curly.  Brazilian hair holds its curls very well and comes in a natural color.  

Malaysian
Softer in texture, thicker and appears to be very shinier Brazilian but loses some of its sheen after 2-3 washes.  Use a very light oil on this hair due to the fact it will appear to shiny.  Special Order Only!

Peruvian
More coarser and thicker in texture than Brazilian and Malaysian.  Blends well with African American hair.  Special Order Only!

Russian
The purest, thickest, silkiest and most expensive of all virgin hair.  Special Order Only!

How many bundles do I need?
For a full install, the average person needs about 2-5 bundles depending on the size of the head, fullness preference & lengths.

Recommendations
10'' to 16'' (2 bundles), 18'' to 22'' (3 bundles), 24" to 34" (4-5 bundles) But is ultimately up to the customer.